Quality Management: Assurance and Control – Training Course

Quality management plays a critical role in helping organizations maintain consistency, improve performance, meet customer expectations, and strengthen operational success. This Quality Management: Assurance and Control Training Course introduces learners to the foundational principles of Quality Assurance (QA), Quality Control (QC), and continuous improvement strategies used to support quality performance across products, services, and workplace processes.

Participants will explore the differences between QA and QC, practical quality management tools and techniques, industry standards and certifications, quality monitoring methods, and strategies for creating effective Quality Management Plans. The course also introduces continuous improvement concepts such as the PDCA cycle, Statistical Process Control, and Root Cause Analysis to help organizations improve quality outcomes and operational efficiency.

Designed for professionals across industries, this training helps teams build stronger quality management processes that support customer satisfaction, compliance, consistency, and long-term business growth.

Training Objectives

• Differentiate between Quality Assurance (QA) and Quality Control (QC)
• Learn tools and techniques used in quality management processes
• Explore quality standards and certifications
• Monitor and improve quality performance
• Create a Quality Management Plan using continuous improvement principles

Course Overview

In today’s competitive business environment, organizations must consistently deliver high-quality products, services, and workplace processes to maintain customer trust and operational success. Strong quality management systems help organizations improve efficiency, reduce errors, strengthen compliance, and support continuous improvement initiatives.

This training introduces learners to the core principles of quality management and explains how Quality Assurance and Quality Control work together to improve organizational performance. Participants will explore practical tools and strategies for monitoring quality, identifying improvement opportunities, implementing corrective actions, and supporting consistent quality standards across operations.

The course also examines the importance of industry certifications such as ISO 9001, along with methods for evaluating quality performance through data analysis, process monitoring, and Root Cause Analysis. Learners will also gain insight into creating Quality Management Plans using the PDCA cycle to support continuous improvement and long-term operational success.

By developing a stronger understanding of quality management principles, organizations can improve customer satisfaction, strengthen workplace processes, and build a culture focused on quality and continuous improvement.

This program is available with Spanish and French closed captions.

Key Benefits

• Builds foundational quality management knowledge
• Clarifies the roles of QA and QC processes
• Supports continuous improvement initiatives
• Strengthens process monitoring and performance evaluation
• Reinforces quality standards and compliance awareness
• Helps organizations improve consistency and customer satisfaction

Course Details

Course Length: 15 minutes
Language(s): EN / ES / FR
SKU: AT053
Produced: 2023

• Includes a downloadable participant guide
• Streaming video included with license
• Compatible with your LMS or accessible via hosted LMS platform

Video Streaming Licensing Options

The pricing displayed above applies to the hosted video-streaming option and includes access for the selected number of learners based on the license tier selected.

Included with Your License

• Hosted video-streaming access
• Downloadable participant guide
• Closed captions (where available)
• Certificate of completion (where applicable)

Need Additional Delivery Options?

In addition to our hosted video-streaming solution, we also offer:

• SCORM course packages for LMS deployment
• Classroom Video-on-Demand training packages
• Enterprise licensing solutions
• Multi-year licensing options

Additional delivery options are priced separately from the hosted video-streaming licenses displayed above.

For organizations requiring access for more than 250 learners, SCORM deployment, classroom training packages, or enterprise licensing solutions, please contact us for a custom quote.