Ordering & Delivery
How are digital products delivered?
All Business Training Media products are delivered digitally. No physical products are shipped.
Depending on the product purchased, you may receive access through an online learning platform or downloadable files such as PDFs, Word documents, PowerPoint presentations, templates, toolkits, or other digital training resources.
When will I receive my course or digital product?
Most self-study courses and digital products are delivered the same business day.
Some team training programs, hosted eLearning solutions, and enterprise courses may require 24–48 business hours (Monday through Friday) to allow for account setup, licensing, or other administrative requirements.
Certain enterprise training programs may also require a signed license agreement before access is provided.
Will I receive an order confirmation?
Yes. After completing your purchase, you will receive an order confirmation email with your order details.
Course access instructions are typically sent separately and may come directly from Business Training Media or one of our trusted training partners.
If you do not receive your emails within the stated delivery timeframe, please check your spam or junk folder before contacting us.
What types of products do you offer?
Business Training Media offers a wide range of professional development resources, including:
- Online courses
- Self-paced eLearning
- Team training programs
- Professional certifications
- Digital toolkits
- Downloadable templates
- Workplace training resources
- Business guides
- Webinars and virtual training (when available)
Product availability varies by provider and category.
Courses & Certificates
Are your courses self-paced?
Most online courses offered through Business Training Media are self-paced, allowing you to complete your training whenever it fits your schedule.
Instructor-led and live online courses will clearly list scheduled dates and times on the course page.
How long do I have access to my course?
Course access periods vary depending on the training provider and licensing agreement.
Many online courses include access for a specified period, while others may offer extended or lifetime access.
Please review the course description for specific access details before purchasing.
Do I receive a certificate?
Many of our courses include a Certificate of Completion, professional certification, certification exam, or industry-recognized credential.
Certificate and Certification details are listed on each course page if avialable.
Do your courses offer continuing education credits (CEUs, CPEs, or PDHs)?
Some courses qualify for Continuing Education Units (CEUs), Continuing Professional Education (CPE) credits, Professional Development Hours (PDHs), or other industry-specific continuing education requirements.
When continuing education credits are available, they will be clearly identified on the course page.
Can I preview a course before purchasing?
Many video-based and team training courses include previews that allow you to review course content before purchasing.
Due to licensing and intellectual property restrictions, most certification programs and self-study courses are not available for preview.
If you would like to preview a specific course, please contact us and we'll let you know if a preview is available.
Team Training & Business Solutions
Do you offer training for businesses and organizations?
Yes. We provide training solutions for businesses of all sizes, including corporations, government agencies, nonprofits, educational institutions, and healthcare organizations.
Many courses are available for individual learners, departments, or enterprise-wide deployment.
Do you offer volume discounts?
Yes. Many of our training programs offer discounted pricing for organizations purchasing multiple seats.
Volume pricing, enterprise licensing, and customized training solutions may be available depending on the course and provider.
Please contact us for a personalized quote.
Do you accept purchase orders?
Yes. We accept purchase orders from businesses, nonprofits, educational institutions, and government agencies.
Purchase orders must be approved and paid before course access or product delivery is provided.
Please contact us for purchasing instructions.
Can we use your courses in our Learning Management System (LMS)?
Many of our team training and eLearning courses can be deployed through your organization's Learning Management System.
Where supported, courses are typically compatible with SCORM 1.2 standards.
Compatibility may vary by course and provider.
We don't have an LMS. What are our options?
No problem.
Many of our training partners provide secure, hosted learning platforms that allow your employees to complete training online without purchasing or managing your own LMS.
What happens if an employee leaves our company?
Many enterprise training programs allow organizations to suspend inactive users and reassign training seats to new employees.
Seat replacement policies vary depending on the licensing agreement and course provider.
Can you help us choose the right training?
Absolutely.
If you're unsure which course, certification, or training program best fits your organization's needs, our team can recommend options based on your industry, learning objectives, compliance requirements, and budget.
Payments & Policies
What payment methods do you accept?
We accept major payment methods available through our secure online checkout.
Additional payment options may be available for business, government, or enterprise purchases.
Can I cancel my order?
Because most products are delivered digitally, orders generally cannot be canceled once access has been provided.
If you believe your order was placed in error, please contact us as soon as possible and we'll review your request.
What is your refund policy?
Please review our Refund Policy for complete details.
Due to the digital nature of our products, refunds are generally not available once course access or product delivery has been completed.
If you experience a delivery issue, duplicate order, or technical problem, we'll work with you to resolve it promptly.
Technical Support
What if I have trouble accessing my course?
If you experience any issues accessing your course or digital product, please contact our support team.
Most support requests receive a response within one business day.
What should I do if I don't receive my course access email?
First, check your spam, junk, or promotions folder.
If you still haven't received your access instructions within the stated delivery timeframe, please contact us and we'll assist you as quickly as possible.
General Questions
Are your courses accredited?
Accreditation varies by course and training provider.
Professional certifications, university programs, and continuing education courses will identify any accreditation, approvals, or industry recognition within the course description.
Do you partner with other training providers?
Yes.
Business Training Media partners with leading universities, professional training organizations, certification providers, and online learning platforms to offer a broad selection of high-quality training solutions.
Can I purchase training for someone else?
Yes.
Many of our courses and digital products may be purchased for employees, colleagues, or other individuals.
If you're purchasing training for multiple users, please contact us to discuss volume pricing and enrollment options.
How can I contact Business Training Media?
Our customer support team is available Monday through Friday, 8:00 AM to 4:00 PM Pacific Time.
If you have questions about courses, certifications, digital products, team training, licensing, volume pricing, or an existing order, please visit our Contact Us page. We respond to most inquiries within one business day.