Workplace Leadership Safety: Managing Difficult Conversations Training Course
Develop the skills to prepare for, navigate, and resolve difficult workplace conversations with professionalism, confidence, and respect.
Training Objectives
- Learn strategies for gathering facts and preparing for difficult conversations
- Set clear goals and desired outcomes before a conversation
- Develop emotional control when conversations become challenging
- Strengthen active listening and assertive communication skills
- Apply de-escalation techniques during tense interactions
- Navigate sensitive workplace topics while maintaining professionalism
- Prepare for both planned and unexpected difficult conversations
- Understand the importance of documentation, follow-up, and reflection
Course Overview
Difficult conversations are an unavoidable part of leadership. Whether addressing performance concerns, responding to conflict, handling emotional reactions, or managing challenges to your authority, leaders need practical skills for keeping conversations productive and professional.
This course provides strategies for preparing for difficult workplace conversations before they happen. Learners will explore fact-gathering, goal-setting, emotional control, and other preparation techniques that can help leaders approach challenging discussions with greater confidence.
Effective communication is another key focus. The course examines active listening, assertive communication, and de-escalation strategies that can help leaders communicate difficult messages without unnecessarily escalating tension. Learners will also explore how to remain professional when emotions run high.
The training covers both planned and unplanned conversations. Planned situations may include performance reviews and terminations, while unexpected conversations can involve requests for raises, challenges to authority, emotional outbursts, or workplace conflict.
Learners will also examine the importance of documenting important conversations, following up afterward, and reflecting on what worked and what could be improved. These practices can help leaders handle difficult situations more consistently and support a workplace built around fairness, professionalism, and respect.
This program is available with Spanish and French closed captions. Atlantic Training lists the course as a 14-minute program in English, Spanish, and French, produced in 2025 under SKU AT149.
Key Benefits
- Prepare more effectively for difficult conversations
- Gather relevant facts before addressing sensitive issues
- Establish clear goals and desired outcomes
- Improve emotional control during challenging interactions
- Strengthen active listening skills
- Communicate assertively while maintaining professionalism
- Use de-escalation techniques when tensions rise
- Handle sensitive workplace topics with greater confidence
- Navigate planned and unexpected conversations
- Manage emotional reactions and workplace conflict
- Document important conversations and next steps
- Follow up effectively after difficult discussions
- Reflect on conversations to improve future leadership interactions
Course Details
- Course Length: 14 minutes
- Languages: English / Spanish / French
- Closed Captions: Spanish and French
- Progress Tracking: Yes
- Mobile Compatible: Yes
- Participant Guide: Downloadable guide included
- Access: Streaming video on-demand included with license
- LMS Compatible: Yes
- Year Produced: 2025
- SKU: AT149
Frequently Asked Questions
How is licensing calculated?
Licensing is based on the total number of learners who will access the course during the license period.
Can I train more than 100 employees?
Yes. We offer enterprise licensing options for larger organizations and multi-location businesses.
Can we use our own LMS?
Yes. Courses are available in SCORM-compatible formats and can be deployed through most learning management systems.
Do you offer multi-course discounts?
Yes. Organizations licensing multiple courses may qualify for discounted workforce training packages.
Do you offer custom pricing?
Yes. We can create customized pricing solutions for enterprise organizations, multi-course licensing programs, annual training initiatives, and large workforce deployments. Contact us for custom pricing tailored to your organization.