Workplace Dynamics: Negotiation Skills Training Course

Develop practical negotiation skills to prepare for important conversations, communicate effectively, navigate challenges, and work toward mutually beneficial outcomes.

Training Objectives

• Develop a confident and strategic mindset for negotiation
• Identify goals, priorities, non-negotiables, and alternatives before discussions
• Understand BATNA and use preparation to strengthen your negotiating position
• Apply active listening and strategic framing to improve communication
• Use negotiation techniques such as anchoring and strategic silence
• Manage emotions and remain composed during challenging discussions
• Recognize obstacles and determine when walking away is the right decision

Course Overview

Negotiation is a workplace skill that extends far beyond formal business deals. Employees and managers negotiate project deadlines, responsibilities, priorities, resources, compensation, and solutions to everyday disagreements. Workplace Dynamics: Negotiation Skills provides a practical framework for approaching these conversations with greater confidence, preparation, and purpose.

The course challenges the idea that negotiation has to be a win-lose situation. Instead, participants learn how strategic communication, self-awareness, and preparation can help create agreements that address the interests of everyone involved while protecting important objectives.

Preparation is a central part of effective negotiation. Learners explore how to identify their BATNA (Best Alternative To a Negotiated Agreement), establish goals and non-negotiables, consider the other party's interests, and develop alternatives before entering a discussion. These steps can provide greater clarity and confidence when negotiations become difficult.

The course also examines communication techniques that can influence how proposals are received. Active listening, strategic framing, and the thoughtful use of silence can help participants better understand the other party while presenting their own ideas effectively. Learners are also introduced to tactics such as anchoring and splitting the difference.

Managing emotions is another important component of successful negotiation. Participants learn how staying composed and recognizing emotional reactions can help prevent conversations from becoming unnecessarily adversarial. The course also addresses obstacles and the importance of knowing when an agreement does not meet acceptable terms.

These skills can be applied to workplace discussions involving teams, managers, colleagues, clients, and business partners. Whether negotiating responsibilities, resolving disagreements, discussing compensation, or aligning project goals, the course helps learners approach difficult conversations with greater structure and confidence.

This program is available with Spanish and French closed captions.

Key Benefits

• Build confidence when entering negotiations
• Prepare more effectively for important discussions
• Define goals and non-negotiables
• Understand and use BATNA
• Identify interests and potential alternatives
• Strengthen active listening skills
• Frame proposals more effectively
• Use strategic silence appropriately
• Understand the role of anchoring in negotiations
• Manage emotions during difficult conversations
• Work toward mutually beneficial agreements
• Recognize when it is appropriate to walk away
• Apply negotiation techniques to everyday workplace situations

Course Details

• Course Length: 12 minutes
• Languages: English / Spanish / French
• Closed Captions: Spanish and French
• Progress Tracking: Yes
• Mobile Compatible: Yes
• Participant Guide: Downloadable guide included
• Access: Streaming video on-demand included with license
• LMS Compatible: Yes
• Year Produced: 2025
• SKU: AT180

Frequently Asked Questions

How is licensing calculated?
Licensing is based on the total number of learners who will access the course during the license period.

Can I train more than 100 employees?
Yes. We offer enterprise licensing options for larger organizations and multi-location businesses.

Can we use our own LMS?
Yes. Courses are available in SCORM-compatible formats and can be deployed through most learning management systems.

Do you offer multi-course discounts?
Yes. Organizations licensing multiple courses may qualify for discounted workforce training packages.

Do you offer custom pricing?
Yes. We can create customized pricing solutions for enterprise organizations, multi-course licensing programs, annual training initiatives, and large workforce deployments. Contact us for custom pricing tailored to your organization.