Data Privacy: Security in the Auto Shop Training Course

Protect customer information and strengthen data security practices with practical training designed for automotive professionals. This course explains Nonpublic Personal Information (NPI), the Gramm-Leach-Bliley Act (GLBA), and the FTC Safeguards Rule while focusing on everyday security practices in automotive shop and dealership environments. The FTC specifically identifies most automobile dealers that finance or lease vehicles as subject to the Safeguards Rule.

Training Objectives

By completing this course, learners will be able to:

• Define Nonpublic Personal Information (NPI) and identify information that requires protection
• Apply "Clean Desk" and "Locked Drawer" security practices
• Explain the GLBA and FTC Safeguards Rule as they apply to automotive businesses
• Follow secure procedures for handling customer information and vehicles
• Recognize potential "Red Flags" involving customer information and workplace security
• Understand the business and regulatory consequences of failing to protect customer information

Course Overview

Automotive professionals work with more than vehicles, repair orders, and service records. Dealerships and automotive businesses that arrange financing, extend credit, or lease vehicles may also handle sensitive customer information subject to federal privacy and security requirements. The FTC's Safeguards Rule requires covered financial institutions to maintain an information security program designed to protect customer information.

This course provides a practical introduction to data privacy and security for the automotive workplace. Learners explore Nonpublic Personal Information (NPI), including sensitive financial and personally identifiable information associated with customers seeking financing or leasing services. The training explains why this information must be handled carefully and how everyday employee behavior can contribute to stronger data protection.

The course focuses on practical safeguards that employees can use every day. Topics include keeping sensitive documents secured, locking drawers and workstations, protecting information from unauthorized access, and following appropriate procedures when handling customer information. Learners also explore secure vehicle-handling practices and situations that may indicate improper access or use of customer information.

The course also introduces the GLBA and FTC Safeguards Rule in straightforward terms, helping employees understand their role in protecting customer information and supporting their organization's broader information security program. The FTC notes that covered auto dealers must develop, implement, and maintain a comprehensive written information security program appropriate to their business and the information they handle.

This program is available with Spanish and French closed captions.

Key Benefits

• Build employee awareness of customer data privacy and security
• Understand NPI and why sensitive customer information must be protected
• Learn practical Clean Desk and Locked Drawer security practices
• Improve awareness of the GLBA and FTC Safeguards Rule
• Recognize potential privacy and security red flags
• Reinforce secure information-handling habits in automotive workplaces
• Help employees understand their role in preventing unauthorized access and data incidents
• Support a stronger workplace culture of privacy and information security

Course Details

• Course Length: 11 minutes
• Language Options: EN / ES / FR
• Progress Tracking: Included
• Mobile Compatible: Yes
• Participant Guide: Downloadable guide included
• Access: Streaming video on-demand included with license
• LMS Compatibility: Compatible with your LMS or accessible through a hosted LMS platform
• Year Produced: 2026
• SKU: AT244