{"product_id":"workplace-leadership-safety-managing-difficult-conversations-training-course","title":"Workplace Leadership Safety: Managing Difficult Conversations Training Course","description":"\u003cp class=\"PDq2pG_selectionAnchorContainer\"\u003eDevelop the skills to prepare for, navigate, and resolve difficult workplace conversations with professionalism, confidence, and respect.\u003cspan class=\"PDq2pG_selectionAnchor\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003eTraining Objectives\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eLearn strategies for gathering facts and preparing for difficult conversations\u003c\/li\u003e\n\u003cli\u003eSet clear goals and desired outcomes before a conversation\u003c\/li\u003e\n\u003cli\u003eDevelop emotional control when conversations become challenging\u003c\/li\u003e\n\u003cli\u003eStrengthen active listening and assertive communication skills\u003c\/li\u003e\n\u003cli\u003eApply de-escalation techniques during tense interactions\u003c\/li\u003e\n\u003cli\u003eNavigate sensitive workplace topics while maintaining professionalism\u003c\/li\u003e\n\u003cli\u003ePrepare for both planned and unexpected difficult conversations\u003c\/li\u003e\n\u003cli\u003eUnderstand the importance of documentation, follow-up, and reflection\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003eDifficult conversations are an unavoidable part of leadership. Whether addressing performance concerns, responding to conflict, handling emotional reactions, or managing challenges to your authority, leaders need practical skills for keeping conversations productive and professional.\u003c\/p\u003e\n\u003cp\u003eThis course provides strategies for preparing for difficult workplace conversations before they happen. Learners will explore fact-gathering, goal-setting, emotional control, and other preparation techniques that can help leaders approach challenging discussions with greater confidence.\u003c\/p\u003e\n\u003cp\u003eEffective communication is another key focus. The course examines active listening, assertive communication, and de-escalation strategies that can help leaders communicate difficult messages without unnecessarily escalating tension. Learners will also explore how to remain professional when emotions run high.\u003c\/p\u003e\n\u003cp\u003eThe training covers both planned and unplanned conversations. Planned situations may include performance reviews and terminations, while unexpected conversations can involve requests for raises, challenges to authority, emotional outbursts, or workplace conflict.\u003c\/p\u003e\n\u003cp\u003eLearners will also examine the importance of documenting important conversations, following up afterward, and reflecting on what worked and what could be improved. These practices can help leaders handle difficult situations more consistently and support a workplace built around fairness, professionalism, and respect.\u003c\/p\u003e\n\u003cp\u003eThis program is available with Spanish and French closed captions. Atlantic Training lists the course as a 14-minute program in English, Spanish, and French, produced in 2025 under SKU AT149. \u003cspan class=\"contents\"\u003e\u003cspan class=\"\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003eKey Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003ePrepare more effectively for difficult conversations\u003c\/li\u003e\n\u003cli\u003eGather relevant facts before addressing sensitive issues\u003c\/li\u003e\n\u003cli\u003eEstablish clear goals and desired outcomes\u003c\/li\u003e\n\u003cli\u003eImprove emotional control during challenging interactions\u003c\/li\u003e\n\u003cli\u003eStrengthen active listening skills\u003c\/li\u003e\n\u003cli\u003eCommunicate assertively while maintaining professionalism\u003c\/li\u003e\n\u003cli\u003eUse de-escalation techniques when tensions rise\u003c\/li\u003e\n\u003cli\u003eHandle sensitive workplace topics with greater confidence\u003c\/li\u003e\n\u003cli\u003eNavigate planned and unexpected conversations\u003c\/li\u003e\n\u003cli\u003eManage emotional reactions and workplace conflict\u003c\/li\u003e\n\u003cli\u003eDocument important conversations and next steps\u003c\/li\u003e\n\u003cli\u003eFollow up effectively after difficult discussions\u003c\/li\u003e\n\u003cli\u003eReflect on conversations to improve future leadership interactions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch3\u003eCourse Details\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCourse Length:\u003c\/strong\u003e 14 minutes\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLanguages:\u003c\/strong\u003e English \/ Spanish \/ French\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eClosed Captions:\u003c\/strong\u003e Spanish and French\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProgress Tracking:\u003c\/strong\u003e Yes\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMobile Compatible:\u003c\/strong\u003e Yes\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eParticipant Guide:\u003c\/strong\u003e Downloadable guide included\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess:\u003c\/strong\u003e Streaming video on-demand included with license\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLMS Compatible:\u003c\/strong\u003e Yes\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eYear Produced:\u003c\/strong\u003e 2025\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSKU:\u003c\/strong\u003e AT149\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eFrequently Asked Questions\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHow is licensing calculated?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eLicensing is based on the total number of learners who will access the course during the license period.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCan I train more than 100 employees?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. We offer enterprise licensing options for larger organizations and multi-location businesses.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCan we use our own LMS?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. Courses are available in SCORM-compatible formats and can be deployed through most learning management systems.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDo you offer multi-course discounts?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. Organizations licensing multiple courses may qualify for discounted workforce training packages.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDo you offer custom pricing?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. We can create customized pricing solutions for enterprise organizations, multi-course licensing programs, annual training initiatives, and large workforce deployments.\u003c\/span\u003e\u003ca href=\"https:\/\/businesstrainingmedia.com\/pages\/contact\"\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eContact us for custom pricing tailored to your organization\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e","brand":"Atlantic Training","offers":[{"title":"Single User","offer_id":44277821276238,"sku":null,"price":55.0,"currency_code":"USD","in_stock":true},{"title":"Up to 25 Users","offer_id":44277821309006,"sku":null,"price":1295.0,"currency_code":"USD","in_stock":true},{"title":"Up to 50 Users","offer_id":44277821341774,"sku":null,"price":1895.0,"currency_code":"USD","in_stock":true},{"title":"Up to 100 Users","offer_id":44277821374542,"sku":null,"price":2895.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/1723\/0414\/files\/WorkplaceLeadershipSafetyManagingDifficultConversationsTrainingCourse.png?v=1788634101","url":"https:\/\/businesstrainingmedia.com\/products\/workplace-leadership-safety-managing-difficult-conversations-training-course","provider":"Business Training Media","version":"1.0","type":"link"}