{"product_id":"managing-emotionally-charged-situations-training-course","title":"Managing Emotionally Charged Situations – Training Course","description":"\u003cp data-start=\"60\" data-end=\"205\"\u003eLearn how to confidently de-escalate tense interactions, strengthen emotional intelligence, and create a more resilient and productive workplace.\u003c\/p\u003e\n\u003chr data-start=\"207\" data-end=\"210\"\u003e\n\u003ch3 data-section-id=\"19o97oa\" data-start=\"212\" data-end=\"235\"\u003eTraining Objectives\u003c\/h3\u003e\n\u003cul data-start=\"236\" data-end=\"582\"\u003e\n\u003cli data-section-id=\"145v7p4\" data-start=\"236\" data-end=\"294\"\u003eIdentify the core components of emotional intelligence\u003c\/li\u003e\n\u003cli data-section-id=\"1ek78jk\" data-start=\"295\" data-end=\"354\"\u003eApply proven techniques to de-escalate tense situations\u003c\/li\u003e\n\u003cli data-section-id=\"co9tfz\" data-start=\"355\" data-end=\"417\"\u003eBuild strategies for emotional resilience in the workplace\u003c\/li\u003e\n\u003cli data-section-id=\"1goowq9\" data-start=\"418\" data-end=\"471\"\u003eFoster a positive and supportive work environment\u003c\/li\u003e\n\u003cli data-section-id=\"12puz5h\" data-start=\"472\" data-end=\"514\"\u003eAvoid behaviors that escalate conflict\u003c\/li\u003e\n\u003cli data-section-id=\"klv05u\" data-start=\"515\" data-end=\"582\"\u003eNavigate workplace conflict with confidence and professionalism\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"584\" data-end=\"587\"\u003e\n\u003ch3 data-section-id=\"mqn2w\" data-start=\"589\" data-end=\"608\"\u003eCourse Overview\u003c\/h3\u003e\n\u003cp data-start=\"610\" data-end=\"894\"\u003eEmotions run high in today’s fast-paced workplace, and how those moments are handled can define team culture, productivity, and outcomes. This course equips employees and leaders with practical tools to manage emotionally charged situations with clarity, control, and professionalism.\u003c\/p\u003e\n\u003cp data-start=\"896\" data-end=\"1180\"\u003eParticipants will begin by developing a strong foundation in emotional intelligence (EI), including self-awareness, self-regulation, empathy, and effective communication. Understanding how emotions influence behavior is key to responding thoughtfully rather than reacting impulsively.\u003c\/p\u003e\n\u003cp data-start=\"1182\" data-end=\"1499\"\u003eThe course then focuses on real-world de-escalation techniques. Learners will practice skills such as active listening, maintaining calm communication, setting boundaries, and redirecting conversations toward solutions. These techniques help reduce tension, prevent escalation, and support more constructive outcomes.\u003c\/p\u003e\n\u003cp data-start=\"1501\" data-end=\"1758\"\u003eIn addition, the training explores how to build emotional resilience—an essential skill for maintaining composure under pressure. Participants will learn strategies for managing stress, staying balanced, and recovering quickly from challenging interactions.\u003c\/p\u003e\n\u003cp data-start=\"1760\" data-end=\"1944\"\u003eDesigned for employees at all levels, this course helps improve communication, reduce workplace conflict, and foster a culture built on respect, collaboration, and emotional awareness.\u003c\/p\u003e\n\u003cp data-start=\"1946\" data-end=\"1994\"\u003eClosed captions available in Spanish and French.\u003c\/p\u003e\n\u003chr data-start=\"1996\" data-end=\"1999\"\u003e\n\u003ch3 data-section-id=\"ycgkk5\" data-start=\"2001\" data-end=\"2017\"\u003eKey Benefits\u003c\/h3\u003e\n\u003cul data-start=\"2018\" data-end=\"2282\"\u003e\n\u003cli data-section-id=\"s37zx1\" data-start=\"2018\" data-end=\"2073\"\u003eReduce workplace conflict and improve communication\u003c\/li\u003e\n\u003cli data-section-id=\"mfosl0\" data-start=\"2074\" data-end=\"2130\"\u003eStrengthen emotional intelligence and self-awareness\u003c\/li\u003e\n\u003cli data-section-id=\"16cx9zk\" data-start=\"2131\" data-end=\"2181\"\u003eHandle difficult conversations with confidence\u003c\/li\u003e\n\u003cli data-section-id=\"cq4r4t\" data-start=\"2182\" data-end=\"2234\"\u003ePromote a respectful and supportive work culture\u003c\/li\u003e\n\u003cli data-section-id=\"1x6jr4r\" data-start=\"2235\" data-end=\"2282\"\u003eImprove team collaboration and productivity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2284\" data-end=\"2287\"\u003e\n\u003ch3 data-section-id=\"18cuojd\" data-start=\"2289\" data-end=\"2307\"\u003eCourse Details\u003c\/h3\u003e\n\u003cul data-start=\"2308\" data-end=\"2566\"\u003e\n\u003cli data-section-id=\"11gzwzx\" data-start=\"2308\" data-end=\"2337\"\u003eCourse Length: 12 minutes\u003c\/li\u003e\n\u003cli data-section-id=\"ke94ru\" data-start=\"2338\" data-end=\"2379\"\u003eLanguage(s): English, Spanish, French\u003c\/li\u003e\n\u003cli data-section-id=\"xzly4d\" data-start=\"2380\" data-end=\"2425\"\u003eIncludes a downloadable participant guide\u003c\/li\u003e\n\u003cli data-section-id=\"gvnqp0\" data-start=\"2426\" data-end=\"2467\"\u003eStreaming video included with license\u003c\/li\u003e\n\u003cli data-section-id=\"1rr3g8o\" data-start=\"2468\" data-end=\"2542\"\u003eCompatible with your LMS or accessible via our partners’ LMS platforms\u003c\/li\u003e\n\u003cli data-section-id=\"1eysapy\" data-start=\"2543\" data-end=\"2566\"\u003eYear Produced: 2025\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003chr data-end=\"2564\" data-start=\"2561\"\u003e\n\u003ch3\u003e\u003cspan\u003eVideo Streaming Licensing Options\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eThe pricing displayed above applies to the hosted video-streaming option and includes access for the selected number of learners based on the license tier selected.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIncluded with Your License\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eHosted video-streaming access\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDownloadable participant guide\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eClosed captions (where available)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eCertificate of completion (where applicable)\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eFrequently Asked Questions\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHow is licensing calculated?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eLicensing is based on the total number of learners who will access the course during the license period.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCan I train more than 250 employees?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. We offer enterprise licensing options for larger organizations and multi-location businesses.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCan we use our own LMS?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. Courses are available in SCORM-compatible formats and can be deployed through most learning management systems.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDo you offer multi-course discounts?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. Organizations licensing multiple courses may qualify for discounted workforce training packages.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDo you offer custom pricing?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. We can create customized pricing solutions for enterprise organizations, multi-course licensing programs, annual training initiatives, and large workforce deployments.\u003c\/span\u003e\u003ca href=\"https:\/\/businesstrainingmedia.com\/pages\/contact\"\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eContact us for custom pricing tailored to your organization\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e","brand":"Atlantic Training","offers":[{"title":"Up to 10 Users (License)","offer_id":43726165147726,"sku":null,"price":595.0,"currency_code":"USD","in_stock":true},{"title":"Up to 25 Users (License)","offer_id":43726165180494,"sku":null,"price":1295.0,"currency_code":"USD","in_stock":true},{"title":"Up to 50 Users (License)","offer_id":43726165213262,"sku":null,"price":1895.0,"currency_code":"USD","in_stock":true},{"title":"Up to 100 Users (License)","offer_id":43726165246030,"sku":null,"price":2895.0,"currency_code":"USD","in_stock":true},{"title":"Up to 250 Users (License)","offer_id":43726165278798,"sku":null,"price":6995.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/1723\/0414\/files\/ManagingEmotionallyChargedSituationsTrainingCourse.png?v=1778031009","url":"https:\/\/businesstrainingmedia.com\/products\/managing-emotionally-charged-situations-training-course","provider":"Business Training Media","version":"1.0","type":"link"}