{"title":"Online Business Courses | Professional Training for Career Growth","description":"\u003cp\u003eExplore online business courses designed to build skills in leadership, communication, HR, and professional development. 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Whether you’re speaking with customers, clients, or colleagues, how you handle calls directly impacts trust, efficiency, and overall performance.\u003c\/p\u003e\n\u003cp data-start=\"625\" data-end=\"788\"\u003eThe \u003cstrong data-start=\"629\" data-end=\"689\"\u003eProfessional Telephone Etiquette \u0026amp; Business Call Mastery\u003c\/strong\u003e course is designed to give you a clear, structured system for managing calls from start to finish.\u003c\/p\u003e\n\u003cp data-start=\"790\" data-end=\"972\"\u003eThis is not a theoretical course. It is a practical, job-ready training built around real-world scenarios, proven frameworks, and ready-to-use scripts that you can apply immediately.\u003c\/p\u003e\n\u003chr data-start=\"974\" data-end=\"977\"\u003e\n\u003ch2 data-section-id=\"jmoou9\" data-start=\"979\" data-end=\"1003\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"982\" data-end=\"1003\"\u003eWhat You’ll Learn\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul data-start=\"1005\" data-end=\"1462\"\u003e\n\u003cli data-section-id=\"1j5ofql\" data-start=\"1005\" data-end=\"1073\"\u003eHow to structure every call using a simple, repeatable framework\u003c\/li\u003e\n\u003cli data-section-id=\"kpwtw4\" data-start=\"1074\" data-end=\"1147\"\u003eHow to open calls professionally and create a strong first impression\u003c\/li\u003e\n\u003cli data-section-id=\"1lgugqv\" data-start=\"1148\" data-end=\"1205\"\u003eWhat to say in common situations using proven scripts\u003c\/li\u003e\n\u003cli data-section-id=\"1lr3yqn\" data-start=\"1206\" data-end=\"1272\"\u003eHow to place callers on hold and transfer calls professionally\u003c\/li\u003e\n\u003cli data-section-id=\"tl6n4z\" data-start=\"1273\" data-end=\"1331\"\u003eHow to close calls clearly while confirming next steps\u003c\/li\u003e\n\u003cli data-section-id=\"h8dxr2\" data-start=\"1332\" data-end=\"1397\"\u003eHow to handle difficult or frustrated callers with confidence\u003c\/li\u003e\n\u003cli data-section-id=\"p9asfy\" data-start=\"1398\" data-end=\"1462\"\u003eThe most common call handling mistakes—and how to avoid them\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1464\" data-end=\"1467\"\u003e\n\u003ch2 data-section-id=\"3fq70d\" data-start=\"1469\" data-end=\"1491\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"1472\" data-end=\"1491\"\u003eWhat’s Included\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul data-start=\"1493\" data-end=\"1753\"\u003e\n\u003cli data-section-id=\"ub5abg\" data-start=\"1493\" data-end=\"1539\"\u003e6 focused video lessons (3–6 minutes each)\u003c\/li\u003e\n\u003cli data-section-id=\"184h9c0\" data-start=\"1540\" data-end=\"1590\"\u003ePractical, real-world call handling frameworks\u003c\/li\u003e\n\u003cli data-section-id=\"1h74hnj\" data-start=\"1591\" data-end=\"1648\"\u003eDownloadable scripts and checklists for immediate use\u003c\/li\u003e\n\u003cli data-section-id=\"3yx9b4\" data-start=\"1649\" data-end=\"1706\"\u003eScenario-based learning for real workplace situations\u003c\/li\u003e\n\u003cli data-section-id=\"1tdhufj\" data-start=\"1707\" data-end=\"1753\"\u003eOptional quizzes to reinforce key concepts\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1755\" data-end=\"1758\"\u003e\n\u003ch2 data-section-id=\"zwvmwf\" data-start=\"1760\" data-end=\"1789\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"1763\" data-end=\"1789\"\u003eWho This Course Is For\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul data-start=\"1791\" data-end=\"2028\"\u003e\n\u003cli data-section-id=\"1oawqlt\" data-start=\"1791\" data-end=\"1827\"\u003eCustomer service representatives\u003c\/li\u003e\n\u003cli data-section-id=\"1ks0zhf\" data-start=\"1828\" data-end=\"1861\"\u003eCall center and support staff\u003c\/li\u003e\n\u003cli data-section-id=\"tdw6db\" data-start=\"1862\" data-end=\"1909\"\u003eFront desk and administrative professionals\u003c\/li\u003e\n\u003cli data-section-id=\"7es09k\" data-start=\"1910\" data-end=\"1945\"\u003eHealthcare and office personnel\u003c\/li\u003e\n\u003cli data-section-id=\"5iotyl\" data-start=\"1946\" data-end=\"2028\"\u003eAnyone who handles business calls and wants to communicate more professionally\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2030\" data-end=\"2033\"\u003e\n\u003ch2 data-section-id=\"58hr8g\" data-start=\"2035\" data-end=\"2076\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"2038\" data-end=\"2076\"\u003eWhat This Course Helps You Achieve\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul data-start=\"2078\" data-end=\"2325\"\u003e\n\u003cli data-section-id=\"13txo2n\" data-start=\"2078\" data-end=\"2131\"\u003eCommunicate clearly and confidently on every call\u003c\/li\u003e\n\u003cli data-section-id=\"196kw7c\" data-start=\"2132\" data-end=\"2175\"\u003eReduce mistakes and improve consistency\u003c\/li\u003e\n\u003cli data-section-id=\"1ops2jo\" data-start=\"2176\" data-end=\"2227\"\u003eHandle challenging conversations professionally\u003c\/li\u003e\n\u003cli data-section-id=\"1uvrhde\" data-start=\"2228\" data-end=\"2283\"\u003eBuild trust with customers, clients, and colleagues\u003c\/li\u003e\n\u003cli data-section-id=\"1kdyrrz\" data-start=\"2284\" data-end=\"2325\"\u003eImprove overall workplace performance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2327\" 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role=\"text\"\u003e\u003cstrong data-start=\"2514\" data-end=\"2562\"\u003eBuild a Professional Standard for Every Call\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-start=\"2564\" data-end=\"2622\"\u003eStop guessing what to say and start using a proven system.\u003c\/p\u003e\n\u003cp data-start=\"2624\" data-end=\"2748\"\u003eDevelop the skills, confidence, and consistency needed to handle every business call professionally—no matter the situation.\u003c\/p\u003e","brand":"Business Training Media Online","offers":[{"title":"Default Title","offer_id":43606305341518,"sku":null,"price":39.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/1723\/0414\/files\/Professionaltelephoneetiquettecoursedesign.png?v=1775431314"},{"product_id":"leadership-development-new-supervisor-training-course","title":"Leadership Development: New Supervisor – Training Course","description":"\u003cp data-start=\"59\" data-end=\"213\"\u003eBuild a strong foundation as a new supervisor by understanding leadership styles, managing diverse personalities, and leading with confidence and clarity.\u003c\/p\u003e\n\u003chr data-start=\"215\" data-end=\"218\"\u003e\n\u003ch3 data-section-id=\"19o97oa\" data-start=\"220\" data-end=\"243\"\u003eTraining Objectives\u003c\/h3\u003e\n\u003cul data-start=\"244\" data-end=\"569\"\u003e\n\u003cli data-section-id=\"1n4ilni\" data-start=\"244\" data-end=\"331\"\u003eReflect on past leadership experiences to identify effective and ineffective traits\u003c\/li\u003e\n\u003cli data-section-id=\"sk94ch\" data-start=\"332\" data-end=\"397\"\u003eUnderstand team member personalities to lead more effectively\u003c\/li\u003e\n\u003cli data-section-id=\"qgqs94\" data-start=\"398\" data-end=\"486\"\u003eIdentify your leadership style and apply the right approach for different situations\u003c\/li\u003e\n\u003cli data-section-id=\"1rwxepx\" data-start=\"487\" data-end=\"569\"\u003eConsider organizational, employee, and stakeholder needs when making decisions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"571\" data-end=\"574\"\u003e\n\u003ch3 data-section-id=\"mqn2w\" data-start=\"576\" data-end=\"595\"\u003eCourse Overview\u003c\/h3\u003e\n\u003cp data-start=\"597\" data-end=\"831\"\u003eStepping into a supervisory role comes with new challenges, responsibilities, and expectations. This course is designed to help new and emerging leaders develop the skills needed to lead teams effectively and confidently from day one.\u003c\/p\u003e\n\u003cp data-start=\"833\" data-end=\"1038\"\u003eParticipants will begin by reflecting on past leadership experiences to identify behaviors worth emulating—and those to avoid. Understanding what makes a great leader is the first step toward becoming one.\u003c\/p\u003e\n\u003cp data-start=\"1040\" data-end=\"1311\"\u003eThe course then explores how to better understand and manage different personality types within a team. Employees respond differently to stress, change, and communication styles, and effective supervisors must adapt their approach to support and motivate each individual.\u003c\/p\u003e\n\u003cp data-start=\"1313\" data-end=\"1602\"\u003eA key focus of the training is leadership styles. Learners will explore common approaches such as authoritarian, participative, delegative, transactional, and transformational leadership. The course explains when and how to apply each style based on team dynamics and organizational goals.\u003c\/p\u003e\n\u003cp data-start=\"1604\" data-end=\"1886\"\u003eParticipants will also learn how to balance the needs of the organization, employees, and external stakeholders while making decisions. By the end of the course, learners will have a clearer understanding of their leadership style and how to evolve it to meet real-world challenges.\u003c\/p\u003e\n\u003cp data-start=\"1888\" data-end=\"1998\"\u003eThis training is ideal for new supervisors, team leads, and professionals transitioning into leadership roles.\u003c\/p\u003e\n\u003cp data-start=\"2000\" data-end=\"2048\"\u003eClosed captions available in Spanish and French.\u003c\/p\u003e\n\u003chr data-start=\"2050\" data-end=\"2053\"\u003e\n\u003ch3 data-section-id=\"ycgkk5\" data-start=\"2055\" data-end=\"2071\"\u003eKey Benefits\u003c\/h3\u003e\n\u003cul data-start=\"2072\" data-end=\"2322\"\u003e\n\u003cli data-section-id=\"1szxtvl\" data-start=\"2072\" data-end=\"2116\"\u003eBuild confidence in your leadership role\u003c\/li\u003e\n\u003cli data-section-id=\"1arsf91\" data-start=\"2117\" data-end=\"2169\"\u003eImprove communication and team management skills\u003c\/li\u003e\n\u003cli data-section-id=\"l6kmpq\" data-start=\"2170\" data-end=\"2221\"\u003eAdapt leadership styles to different situations\u003c\/li\u003e\n\u003cli data-section-id=\"smliz9\" data-start=\"2222\" data-end=\"2268\"\u003eStrengthen team performance and engagement\u003c\/li\u003e\n\u003cli data-section-id=\"1xn9x3s\" data-start=\"2269\" data-end=\"2322\"\u003eDevelop a clear and effective leadership approach\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2324\" data-end=\"2327\"\u003e\n\u003ch3 data-section-id=\"18cuojd\" data-start=\"2329\" data-end=\"2347\"\u003eCourse Details\u003c\/h3\u003e\n\u003cul data-start=\"2348\" data-end=\"2606\"\u003e\n\u003cli data-section-id=\"11gzwzx\" data-start=\"2348\" data-end=\"2377\"\u003eCourse Length: 12 minutes\u003c\/li\u003e\n\u003cli data-section-id=\"ke94ru\" data-start=\"2378\" data-end=\"2419\"\u003eLanguage(s): English, Spanish, French\u003c\/li\u003e\n\u003cli data-section-id=\"xzly4d\" data-start=\"2420\" data-end=\"2465\"\u003eIncludes a downloadable participant guide\u003c\/li\u003e\n\u003cli data-section-id=\"gvnqp0\" data-start=\"2466\" data-end=\"2507\"\u003eStreaming video included with license\u003c\/li\u003e\n\u003cli data-section-id=\"1rr3g8o\" data-start=\"2508\" data-end=\"2582\"\u003eCompatible with your LMS or accessible via our partners’ LMS platforms\u003c\/li\u003e\n\u003cli data-section-id=\"1eys4w1\" data-start=\"2583\" data-end=\"2606\"\u003eYear Produced: 2022\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-end=\"2564\" data-start=\"2561\"\u003e\n\u003ch3\u003e\u003cspan\u003eVideo Streaming Licensing Options\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eThe pricing displayed above applies to the hosted video-streaming option and includes access for the selected number of learners based on the license tier selected.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIncluded with Your License\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eHosted video-streaming access\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDownloadable participant guide\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eClosed captions (where available)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eCertificate of completion (where applicable)\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eFrequently Asked Questions\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHow is licensing calculated?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eLicensing is based on the total number of learners who will access the course during the license period.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCan I train more than 250 employees?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. We offer enterprise licensing options for larger organizations and multi-location businesses.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCan we use our own LMS?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. Courses are available in SCORM-compatible formats and can be deployed through most learning management systems.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDo you offer multi-course discounts?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. Organizations licensing multiple courses may qualify for discounted workforce training packages.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDo you offer custom pricing?\u003c\/strong\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYes. We can create customized pricing solutions for enterprise organizations, multi-course licensing programs, annual training initiatives, and large workforce deployments.\u003c\/span\u003e\u003ca href=\"https:\/\/businesstrainingmedia.com\/pages\/contact\"\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eContact us for custom pricing tailored to your organization\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e","brand":"Atlantic Training","offers":[{"title":"Up to 10 Users (License)","offer_id":43726348189774,"sku":null,"price":595.0,"currency_code":"USD","in_stock":true},{"title":"Up to 25 Users (License)","offer_id":43726348222542,"sku":null,"price":1295.0,"currency_code":"USD","in_stock":true},{"title":"Up to 50 Users (License)","offer_id":43726348255310,"sku":null,"price":1895.0,"currency_code":"USD","in_stock":true},{"title":"Up to 100 Users (License)","offer_id":43726348288078,"sku":null,"price":2895.0,"currency_code":"USD","in_stock":true},{"title":"Up to 250 Users (License)","offer_id":43726348320846,"sku":null,"price":6995.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/1723\/0414\/files\/ChatGPTImageMay5_2026_08_34_03PM.png?v=1778038488"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/1723\/0414\/collections\/Workplace_Professional_Skills_Online_Courses.png?v=1773771829","url":"https:\/\/businesstrainingmedia.com\/collections\/workplace-professional-skills-online-courses.oembed","provider":"Business Training Media","version":"1.0","type":"link"}